Pendi Creations

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Net Line Ltd relationship with you in relation to this website.

The term ‘Net Line Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2nd Floor 145-157 St John Street EC1V 4PY London England. Our company registration number is 07164606. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
•    The content of the pages of this website is for your general information and use only. It is subject to change without notice.
•    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
•    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
•    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
•    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
•    You may not create a link to this website from another website or document without Net Line’s prior written consent.
•    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Ordering Information


•    All items are handmade by Pendi Creations [Net Line Ltd].
•    Wire jewellery is made with silver or steel wire unless otherwise stated.
•    Lengths are specified on Necklaces, Bracelets and Chains and as all Pendi Creations jewellery is handmade.
•    Items generally cannot be made again. However we may be able to make something very similar, so if there is something you really like, then please email us and ask.
•    Most items are sent to you wrapped and suitably packaged so they arrive safely.


Postage and Packaging

•    Postage will be calculated individually.
•    All orders are send by regular mail service, unless you desire different method (contact us for delivery requests).


Contact Details

Contact us by email if possible which is checked regularly and replied to usually same day.
Email:     info[at]pendi-creations.com


Terms & Conditions

•    The pendi-creations.com website and services are intended as a business and commercial site, and therefore is not intended for persons under the age of 16.


Guarantee & Returns

  
•    We hope you will be completely happy with your purchase, but if not, then you can cancell your purchase within 7 working days of delivery and a refund or an exchange will be offered.
•    Goods should be returned, in their original packaging and in a condition suitable for resale, within 12 working days of delivery.
•    Exchange or refund will only be given on items received back.
•    Postage costs cannot be refunded.
•    All returns must be suitably packaged to avoid damage in transit.
•    Earrings cannot be exchanged due to current Hygiene Regulations.
•    If an item is damaged in transit, then please notify us within 7 working days for a replacement.
•    Damaged items will have to be returned as above.
•    The cost of any return will have to be met by the customer.




Prices, Availability & Delivery

• Prices and availability are subject to change without notice.
• Given that all items are handmade to order, please allow 14 days from the date of your order to receive your order.
• We will endeavour to fulfil orders as quickly as possible and in most cases this will be within a couple of days.
• If you require an item urgently, please email us when ordering and we will do our best to help you.
• Customers should be aware that due to the nature of the internet and quality of photography, the colour of some items may appear slightly different in tone to their true colouring.Unfortunately this is unavoidable, but we are sure that customers will be pleased with the real item.
• Our company is not VAT registered and therefore we do not charge VAT.
• Pendi delivers products only to European Union customers. 

Privacy Policy

•    Pendi Creations will not disclose buyers' information to third parties.


Warranties

•    Please note that children's jewellery is not suitable for children aged under 3 years.
•    Also please be aware that the children's jewellery is reasonably robust but is not meant as play items and will not withstand too much rough handling and may be better suited to girls aged 5 or over.
•    Children's necklace descriptions state what the beads are threaded onto (ie elastic, thread or wire) - this is to help you to determine their suitability for the age of the child you wish to purchase for.